Revision as of 22:28, 28 February 2025

Support Technician Dashboard

Support Tools & Quick Links
Chatwoot	3cx	RFS	Screen Connect	HQ
Central Reports		Google Chat	Quote Request Form	Shipping Tracker Form
Temp Project Tracker	CC Grid	Support Team Shortcuts		All Projects v2

Quick Links

Hardware – Find & troubleshoot hardware

Software – Guides & software tools

Projects – Cities & customer accounts

Documentation – User guides & knowledge base

FAQ – Common questions & solutions

Create Wiki – Add a new guide

Quick Actions

Common Troubleshooting Issues

Error 1054: Unknown column 'Doc_LastUpdated' in 'ORDER BY'

Function: CargoSQLQuery::run Query: SELECT `cargo__WIKI_Documents`.`_pageID` AS `cargo_backlink_page_id_WIKI_Documents`,`_pageName` AS `Doc_Title`,`Doc_Type` AS `Doc Type` FROM `cargo__WIKI_Documents` WHERE Doc_Type="Troubleshooting" ORDER BY `Doc_LastUpdated` DESC LIMIT 100

@@ Line 3: / Line 3: @@
 {| class="wikitable" style="width:1000px;max-width:100%; text-align:center;"
 |-
-! colspan="5"  style="padding:20px;"| Support Tools & Quick Links
+! colspan="5"  style="padding:20px;text-align:center;"| <h4>Support Tools & Quick Links</h4>
 |-
-| style="padding:20px;" | [https://chat.adcompsystems.com/ '''Chatwoot ''']
+| style="padding:20px;width:20%;" | [https://chat.adcompsystems.com/ {{#fas:comment fa-3x}}<br />'''Chatwoot ''']
-| style="padding:20px;" | [https://adcomp.tx.3cx.us/ '''3cx ''']
+| style="padding:20px;width:20%;" | [https://adcomp.tx.3cx.us/ {{#fas:phone fa-3x}}<br />'''3cx ''']
-| style="padding: 20px;" | [https://rfs.adcompsystems.com/WebInterface/login.html#/ '''RFS ''']
+| style="padding: 20px;width:20%;" | [https://rfs.adcompsystems.com/WebInterface/login.html#/ {{#fas:folder-tree fa-3x}}<br />'''RFS ''']
-| style="padding: 20px;" | [https://adcomp.screenconnect.com/Login?ReturnUrl=%2fHost&Reason=3#Access/JACK '''Screen Connect ''']
+| style="padding: 20px;width:20%;" | [https://adcomp.screenconnect.com/Login?ReturnUrl=%2fHost&Reason=3#Access/JACK {{#fas:tablet-screen-button fa-3x}}<br />'''Screen Connect ''']
-| style="padding: 20px;" | [https://hq.adcomp.us/tickets/ '''HQ ''']
+| style="padding: 20px;width:20%;" | [https://hq.adcomp.us/tickets/ {{#fab:redhat fa-3x}}<br />'''HQ ''']
 |-
-| style="padding: 20px;" | [https://mail.google.com/chat/ '''Google Chat ''']
+| colspan=2 style="padding: 20px;" | [https://4.municipal.cc/adcomp/DashBoard.aspx {{#fas:chart-column fa-3x}}<br />'''Central Reports ''']
-| colspan=2 style="padding: 20px;" | [https://4.municipal.cc/adcomp/DashBoard.aspx '''Central Reports ''']
+| style="padding: 20px;" | [https://mail.google.com/chat/ {{#fas:comment-dots fa-3x}}<br />'''Google Chat ''']
-| style="padding: 20px;" | [https://forms.gle/tWe4csM9VP3Wvf1m6 '''Quote Request Form ''']
+| style="padding: 20px;" | [https://forms.gle/tWe4csM9VP3Wvf1m6 {{#fas:quote-right fa-3x}}<br />'''Quote Request Form ''']
-| style="padding: 20px;" | [https://forms.gle/iStuE1NuEZbDhuSj7 '''Shipping Tracker Form ''']
+| style="padding: 20px;" | [https://forms.gle/iStuE1NuEZbDhuSj7 {{#fas:truck fa-3x}}<br />'''Shipping Tracker Form ''']
 |-
-| style="padding: 20px;" | [https://docs.google.com/spreadsheets/d/1JVjEYYcqrZa9oLeMW75c9Tlm9eK_ONme-OTECXTx-iE/edit?gid=563132367#gid=563132367 '''All Projects v2 ''']
+| style="padding: 20px;" | [https://docs.google.com/spreadsheets/d/1-3iW3R56tmRxqElohTwcCcZdSQQvEf2AeQQbmxmXSFs/edit?usp=sharing {{#fab:nfc-directional fa-3x}}<br />'''Temp Project Tracker ''']
-| colspan=3 style="padding: 20px;" | [https://drive.google.com/drive/folders/1N8aQP5vCaa-S7z5KmrIxuGaubZQ3j8Cy '''Support Team Shortcuts ''']
+| style="padding: 20px;" | [https://docs.google.com/spreadsheets/d/1-3iW3R56tmRxqElohTwcCcZdSQQvEf2AeQQbmxmXSFs/edit?usp=sharing {{#fas:credit-card fa-3x}}<br />'''CC Grid ''']
-| style="padding: 20px;" | [https://docs.google.com/spreadsheets/d/1-3iW3R56tmRxqElohTwcCcZdSQQvEf2AeQQbmxmXSFs/edit?usp=sharing '''CC Grid ''']
+| colspan=2 style="padding: 20px;" | [https://drive.google.com/drive/folders/1N8aQP5vCaa-S7z5KmrIxuGaubZQ3j8Cy {{#fab:google-drive fa-3x}}<br />'''Support Team Shortcuts ''']
+| style="padding: 20px;" | [https://docs.google.com/spreadsheets/d/1JVjEYYcqrZa9oLeMW75c9Tlm9eK_ONme-OTECXTx-iE/edit?gid=563132367#gid=563132367 {{#fas:xmarks-lines fa-3x}}<br />'''All Projects v2 ''']
 |}
 == Quick Links ==
-* [[:Category:ADC Hardware|Category:Hardware]] – Find & troubleshoot hardware
+: [[:Category:ADC Hardware| {{#fas:print}}  Hardware ]] – Find & troubleshoot hardware
-* [[:Category:ADC Software|Category:Software]] – Guides & software tools
+: [[:Category:ADC Software| {{#fas:table-columns}}  Software ]] – Guides & software tools
-* [[:Category:PRJ_Project]] – Cities & customer accounts
+: [[:Category:PRJ_Project| {{#fas:tree-city}}  Projects ]] – Cities & customer accounts
-* [[:Category:WIKI_Documents]] – User guides & knowledge base
+: [[:Category:WIKI_Documents| {{#fas:book}}  Documentation ]] – User guides & knowledge base
-* [[:Category:FAQ]] – Common questions & solutions
+: [[:Category:FAQ| {{#fas:circle-question}}  FAQ ]] – Common questions & solutions
-* [[Special:FormEdit/WIKI_Documents]] – Add a new guide
+: [[Special:FormEdit/WIKI_Documents| {{#fas:file-signature}}  Create Wiki ]] – Add a new guide
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