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= Support Technician Dashboard =Β Β | = Support Technician Dashboard =Β Β | ||
{| class="wikitable" style="width: | {| class="wikitable" style="width:2000px;max-width:100%;margin:0 auto; text-align:center;" | ||
! colspan="5"Β style="text-align:center;"| <h4>Support Tools & Quick Links</h4> | |||
|- | |- | ||
| style="padding:20px;width:20%;" | [https://chat.adcompsystems.com/ {{#fas:comment fa-3x}}<br />'''Chatwoot '''] | |||
| style="padding:20px;width:20%;" | [https://adcomp.tx.3cx.us/ {{#fas:phone fa-3x}}<br />'''3cx '''] | |||
| style="padding: 20px;width:20%;" | [https://rfs.adcompsystems.com/WebInterface/login.html#/ {{#fas:folder-tree fa-3x}}<br />'''RFS '''] | |||
| style="padding: 20px;width:20%;" | [https://adcomp.screenconnect.com/Login?ReturnUrl=%2fHost&Reason=3#Access/JACK {{#fas:tablet-screen-button fa-3x}}<br />'''Screen Connect '''] | |||
| style="padding: 20px;width:20%;" | [https://hq.adcomp.us/tickets/ {{#fab:redhat fa-3x}}<br />'''HQ '''] | |||
|- | |- | ||
| style="padding:20px;" | [https:// | | colspan=2 style="padding: 20px;" | [https://4.municipal.cc/adcomp/DashBoard.aspx {{#fas:chart-column fa-3x}}<br />'''Central Reports '''] | ||
| style="padding: 20px;" | [https://mail.google.com/chat/ {{#fas:comment-dots fa-3x}}<br />'''Google Chat '''] | |||
| style="padding: 20px;" | [https:// | | style="padding: 20px;" | [https://forms.gle/tWe4csM9VP3Wvf1m6 {{#fas:quote-right fa-3x}}<br />'''Quote Request Form '''] | ||
| style="padding: 20px;" | [https:// | | style="padding: 20px;" | [https://forms.gle/iStuE1NuEZbDhuSj7 {{#fas:truck fa-3x}}<br />'''Shipping Tracker Form '''] | ||
| style="padding: 20px;" | [https:// | |||
|- | |- | ||
| style="padding: 20px;" | [https:// | | style="padding: 20px;" | [https://docs.google.com/spreadsheets/d/1-3iW3R56tmRxqElohTwcCcZdSQQvEf2AeQQbmxmXSFs/edit?usp=sharing {{#fab:nfc-directional fa-3x}}<br />'''Temp Project Tracker '''] | ||
| style="padding: 20px;" | [https://docs.google.com/spreadsheets/d/1-3iW3R56tmRxqElohTwcCcZdSQQvEf2AeQQbmxmXSFs/edit?usp=sharing {{#fas:credit-card fa-3x}}<br />'''CC Grid '''] | |||
| colspan=2 style="padding: 20px;" | [https://drive.google.com/drive/folders/1N8aQP5vCaa-S7z5KmrIxuGaubZQ3j8Cy {{#fab:google-drive fa-3x}}<br />'''Support Team Shortcuts '''] | |||
| style="padding: 20px;" | [https://docs.google.com/spreadsheets/d/1JVjEYYcqrZa9oLeMW75c9Tlm9eK_ONme-OTECXTx-iE/edit?gid=563132367#gid=563132367 {{#fas:xmarks-lines fa-3x}}<br />'''All Projects v2 '''] | |||
| style="padding: 20px;" | [https://docs.google.com/spreadsheets/d/ | |||
| colspan= | |||
| style="padding: 20px;" | [https://docs.google.com/spreadsheets/d/ | |||
|} | |} | ||
<div style="width:50%;min-width:400px;float:left;"> | |||
<div class="plainlinks"> | |||
== Quick Links == | |||
: [[:Project:Hardware| {{#fas:print}}Β Hardware ]] β Find & troubleshoot hardware | |||
: [[:Project:Software| {{#fas:table-columns}}Β Software ]] β Guides & software tools | |||
: [[:Category:PRJ_Project| {{#fas:tree-city}}Β Projects ]] β Cities & customer accounts | |||
: [[:Category:WIKI_Documents| {{#fas:book}}Β Documentation ]] β User guides & knowledge base | |||
: [[:Category:FAQ| {{#fas:circle-question}}Β FAQ ]] β Common questions & solutions | |||
</div> | |||
</div> | |||
<div style="width:50%;min-width:400px;float:left;"> | |||
<div class="plainlinks"> | |||
== Quick | == Quick Actions == | ||
* [ | * [https://supportwiki.adcompsystems.com/index.php/Special:FormStart?form=WIKI_Documents&page_name= Add New Guide] | ||
* [https://supportwiki.adcompsystems.com/index.php/Special:FormStart?form=PRJ_Project&page_name= Add New City/Project] | |||
* [ | * [https://supportwiki.adcompsystems.com/index.php/Special:FormStart?form=PRJ_PaymentSource&page_name= Add New Payment Source] | ||
* [ | * [https://supportwiki.adcompsystems.com/index.php/Special:FormStart?form=ADC_Hardware&page_name= Add New Hardware] | ||
* [ | * [https://supportwiki.adcompsystems.com/index.php/Report_a_ProblemΒ Report A Problem] | ||
* [ | </div> | ||
</div> | |||
---- | ---- | ||
= | <div style="width:100%;float:left;"> | ||
== Most "Helpful" Pages == | |||
{{Special:TopRatings/0/30}} | |||
<div style="clear:both;"></div> | |||
== Common Troubleshooting Issues == | == Common Troubleshooting Issues == | ||
{{#cargo_query: | {| class="wikitable sortable plainlinks" style="width:2000px;max-width:100%;vertical-align:middle" | ||
! Title | |||
! Type | |||
! Keywords | |||
|{{#cargo_query: tables=WIKI_Documents Β | |||
Β | fields=_pageName=Page, Doc_Title=Title, Doc_Type=Type, Doc_Keywords=Keywords | |||
Β | format=template | |||
Β | template=MainWikiDocumentRow | |||
Β | order by=Doc_CreationDate desc | |||
Β | named args=yes | |||
}} Β | |||
|} | |||
</div> | |||
Latest revision as of 19:22, 4 July 2025
Support Technician Dashboard
Support Tools & Quick Links | ||||
|---|---|---|---|---|
Chatwoot |
3cx |
RFS |
Screen Connect |
HQ |
Central Reports |
Google Chat |
Quote Request Form |
Shipping Tracker Form | |
Temp Project Tracker |
CC Grid |
Support Team Shortcuts |
All Projects v2 | |
Quick Links
- Hardware β Find & troubleshoot hardware
- Software β Guides & software tools
- Projects β Cities & customer accounts
- Documentation β User guides & knowledge base
- FAQ β Common questions & solutions
Most "Helpful" Pages
