Latest revision as of 19:22, 4 July 2025

Support Technician Dashboard

Support Tools & Quick Links
Chatwoot	3cx	RFS	Screen Connect	HQ
Central Reports		Google Chat	Quote Request Form	Shipping Tracker Form
Temp Project Tracker	CC Grid	Support Team Shortcuts		All Projects v2

Quick Links

Hardware – Find & troubleshoot hardware

Software – Guides & software tools

Projects – Cities & customer accounts

Documentation – User guides & knowledge base

FAQ – Common questions & solutions

Quick Actions

Most "Helpful" Pages

Pertech Scanner Cleaning (1)

community score: 1.00 (one rating)

Magensa Codes and Messages (1)

community score: 1.00 (one rating)

Common Troubleshooting Issues

Title	Type	Keywords
JCM	User Manual	jcm
DataCap PayLoader	Installation	DataCap
EP2000	User Manual	EP2000 Barcode Scanner
Magensa Driver Troubleshooting	Troubleshooting	MagtekMagensa eDynamo
Magensa Codes and Messages	Troubleshooting	MagensaError Codes logs
Magensa Flow Chart	User Manual	magensa flow chart
Court Terminology: Quick Reference for Support Agents	Other	courtcourt collections glossary
SmartCourt 1.5: SmartCourtLauncher Installation and Configuration	Installation, Configuration	smartcourtsmartcourtlauncherwordtrusted locations smartcourt file server
Wiki Help: Embedding External Content	User Manual	widgetsgoogle docsyoutubesupport wikipdfembedsupport wikiwiki editing wiki
Wiki Help: User Preferences	User Manual	support wikiwiki editinguser preferencespreferences wiki password
Wiki Help: How to Edit the Wiki	User Manual	wiki editing support wiki
Temp Project Repository	User Manual	Temp Project RepositorykioskJACK order sheets
HQ: Info, Reports & Settings	User Manual	HQInfo Reports and SettingsURL ShortenerWPSDelete WPS Bounced Emails
Central Reports KIDS Menu	User Manual	central reportscrkidshardware contacts
Reports Page: User Master	User Manual	User Masteruser managementcentral reports Reports Page
Central Reports Parameters	User Manual	parameters central reports
HQ: Project Info and Edit Screens	User Manual	HQProjectsProject Info Project Edit
PAE Transactions: Fail Safe Circuit Guide	User Manual	IVRWebUECSJACKPOSWPOSfail-safe transactions
Central Reports Main Page and Menu Options Guide	User Manual	Central ReportsRetrieve LogsProjectsCitiesSMS ReportEmail Bounce ReportCC Logs Transaction Tracking
Customer Transaction Report Guide	User Manual	Transaction Reportcentral reports Payment History
Web Registered User View	User Manual	WebWeb Registered User Erath_LA
Chatwoot Guide – Usage, Etiquette, Tagging, Assignment, Resolution	Support Tool Guide	ChatwootLive ChatSupport EtiquetteTaggingAssigningSnoozingResolvingCanned Responses Client Communication
Time Doctor Usage – Categories, Logging, and Away Time Protocol	Time Tracking Guide	Time DoctorTime TrackingProductivityEdit TimeCategoriesLogging Time Management
Internal Systems: 3CX Usage – Answering, Transferring, Voicemail, and Call Management	User Manual	3CXSupport CallsVoicemailCall Transfer Etiquette
AdComp Products Overview	User Manual	ivrjackposwposwebcsuesmartcourtsmartmagistrateclassy the courtbotgtamsparksmart govontrack
Fujitsu Initial Assembly and Imaging Guide	Setup Guide	FujitsuAssemblyImagingClonezillaSSDRAM Setup
How to Set Up EZ Config for Honeywell Barcode Scanners	Setup Guide	EZ ConfigHoneywellBarcode ScannerChromeSoftware Installation Troubleshooting
Installing the Ingenico Driver	Driver Installation Guide	IngenicoCCReaderDriversInstall DriverTeliumDevice DriversUSB Jungo
How to Install JACK Applications	Installation Guide	JACKInstallationJACK18FTPTask SchedulerCameraParameterSettings DataCap
Inkbirk C-206T Outlet Thermostat	Technical Manual	Inkbirkthermostatheating temperature control
Validate DropBox Transactions	User Guide	DropBoxtransactionsvalidationAdCompkioskcheck payments documentation
WPS Setup and Configuration - Jacobs Code	Configuration	WPSSetupConfigurationNetworkPuTTYHQ Web Power Switch
DB Recovery Document	Troubleshooting	BackupMSSQLRecovery Backup
How to Refund through Datacap	Troubleshooting	RefundDatacapReports Page CC Test API
How to Recover MSSQL Suspect Mode	Troubleshooting	MSSQLDatabase RecoveryBackup suspect mode
Internal Tools: Support Ticket Dashboard Ticket Refresh	User Manual	support ticket dashboardinternal tools support team shortcuts
Pertech Check Scanner Flow Documentation	Process Guide	Pertechcheck scannerkiosksensor verificationworkflow 2024 updates
WPOS Installation Guide	Installation Guide	WPOSWeb Point of SaleInstallationSetupTask SchedulerCC MiddlewarePairingChrome Configuration POS
User Master Creation Guide	Reference	User MasterUser AccountAdCompReports PageRights Assignment System Access
WPOS Testing Guide	Testing Procedure	WPOSTestingPOS VerificationPrinter CheckMiddleware Credit Card Processing
Custom VKP80III Printer Troubleshooting & Setup Guide	Hardware Setup	VKP80IIICustom PrinterPaper JamPaper WidthWindows Printer SettingsPrinterSet Troubleshooting
Custom VKP80III Printer Jam Troubleshooting	Troubleshooting	VKP80IIIprinter jamreceipt printerpaper pathobstructionkiosk printer hardware troubleshooting
Datacap Merchant Testing	Testing Procedure	DatacapMerchant AccountCard PresentE-CommerceEMV SaleRefundDeployment IDNETePayCentral Reports Payment Test
Deposit Report – Feature Overview	User Guide	Deposit ReportReconciliationBatch SummaryReportingFilters Accounting
DVR Configuration on Kiosk	Installation Guide	DVRCamera SetupNVR_100TCMS2000Net TimePortMapperLAN Configuration AdComp Kiosk
CSV Data Insert Error – Lookups Not Working (.TXT/.CSV Files)	Troubleshooting	CSV Insert ErrorLookup FileTeleasy FTPComma DelimiterTXT UploadSpreadsheet Validation Data Format
WPOS Troubleshooting Guide	Troubleshooting	WPOSMagensaTroubleshootingMiddlewareInstallationLoginTask SchedulerUser Recognition POS
PcMon v0.0.1 Documentation	Technical Guide	PcMonprocess monitoringWindows servicePython C#
RFS: Payment Files and Customer Files	User Guide	RFSpayment filescustomer files documentation
Collection Service Manager (CSM) Guide	Guide	CSMJACK CSM Reports
Epson C3400 Printer IP Configuration and Setup	Setup Guide	Epson C3400Printer ConfigurationIP SetupDriverReceipt Printer Windows Printing
DVR Storage and User Management	Configuration Guide	DVRHDDAuto DeleteBackupUser AccountsShutdownRebootH.264 DVRExternal USB Storage DVR Embedded UI
DVR System Overview and Setup	Installation Guide	DVRH.264Live ViewDHCPRTSPNTPDate/TimeSetup WizardH.264 DVRDVR EmbeddedCameraUSB Mouse DVR Embedded UI
DVR Video Playback and Export	User Guide	DVRPlaybackExportClipBackupVideo Camera Review
Using VMS for Windows with DVR	User Guide	VMSXMEyePlaybackDevice ManagerCloud IDIP SearchDVRPC Access H.264 DVR
How to Adjust and Troubleshoot Cameras	Hardware Adjustment Guide	CameraUSB CameraTroubleshootingAdjustmentIndoor Kiosk Hardware
EP2000 Barcode Scanner Configuration Guide		Barcode ScannerEP2000ConfigurationAuto ScanFactory Reset 2D Scanner
Unisys SmartSource Micro Series Scanner Guide	User Guide	UnisysSmartSourcescannerconfiguration documentation
Recreate Payment File Logic for Lockbox	User Guide	payment filelockboxrecreate payment file documentation
Setting Up Recurring Payments	Configuration	recurring paymentsweb portal documentation
POS Setup for UDS MCRS	Configuration	POSUDS MCRSAdComppossetup troubleshooting
Pyramid Reliance Printer Configuration	Configuration	Pyramid Relianceprinter configuration documentation
rfIDEA WaveID Card Configuration	Configuration	rfIDEAWaveIDRFIDcard configuration documentation
Kaba Mas Safe Locks Basic Operations	User Guide	safe locksKABA MASoperations documentation
Text to Speech Logic	User Guide	text to speechJack18audio promptsBrownsburg documentation
Troubleshooting Common WPS Issues	Troubleshooting	WPStroubleshootingpower cyclingfirmware update documentation
Remote Assistance Configuration	Configuration	remote assistanceconfigurationSQLIIS documentation
System Integration Workflow	Process Guide	system integrationkiosk setupworkflow documentation
Utility Express (UE) Guide	User Guide	Utility ExpressUEtext messagesremindersAdComp documentation
Reporting Page User Manual	User Guide	reportingtransactionsdashboardCSM user management
Boston Kiosk Work Flow	Technical Guide	kioskpaymentworkflowBostonBostonTYETIMSError Codestickets JACK
Credit Card Troubleshooting Guide	Technical Manual	credit cardtroubleshootingMagtekID Tek payment processing
Utilities Overview	User Guide	utilitiespaymentskiosksIVRUtility Expressweb portal documentation
SAT Process Documentation	Process Guide	SATsupportquotestickets documentation
MEI Candy App Installation	Installation Guide	MEICandy AppDLLInstallationCommand PromptBAUTestApp RegisterDLL
HQ Ticket System Guide	User Guide	Ticket SystemHQSupportFiltersCommentsPrioritySpam Join Tickets
Pyramid Phoenix Installation and Configuration	Installation	Pyramid PhoenixinstallationconfigurationdocumentationPhoenix Printer DriversPhoenix Tools Unified Serial Driver
Pertech Scanner Cleaning	Maintenance	Pertechcheck scannercleaning maintenance
OpenEdge CC Guide	User Guide	OpenEdgeRCMTransaction Buildercredit card troubleshooting
WPS Setup and Configuration	Configuration	WPSSetupConfigurationNetworkPuTTYHQ Web Power Switch
Online Dispute Resolution (ODR)	User Guide	ODRdispute resolutionAdCompcourtODR ConditionsStatus CodesFee DismissalsCommunity Service Offense Code Spreadsheet
Magtek Drivers Issue Quick Guide	Troubleshooting	Magtekdriversmiddleware documentation
POS Installation Instructions	Installation	POSinstallationMagensatroubleshootingdatabase parameters
POS ( Point Of Sale ) Manual	Owners Manual	POSpoint of saletransactionpaymenthardware software
Remote Magistrate CC Payment Kiosk Technical Manual	Technical Manual	remote magistratekiosktechnical manual documentation
Validate Pending Transactions	User Manual	offline paymentsvalidationAdComptransactionsdocumentationvalidate pending transactions central reports
CitationSmart V2 Guide	User Guide	CitationSmartCScourt collectionstext messagingAdComptickets reminders
Reconciliation Module	User Guide	reconciliationcredit card processingbank statementsfinancial reports central reports
Panini Driver Setup	Configuration	Paninidriver setupinstallation troubleshooting
SQL Database Corruption	Troubleshooting	SQLdatabase corruptionrecoverysuspect mode MSSQL

@@ Line 1: / Line 1: @@
 = Support Technician Dashboard =
-{| class="wikitable" style="width:100%; text-align:center; font-size:14px; background:#121212; border:1px solid #ddd;"
+{| class="wikitable" style="width:2000px;max-width:100%;margin:0 auto; text-align:center;"
+! colspan="5"  style="text-align:center;"| <h4>Support Tools & Quick Links</h4>
 |-
-! colspan="4"  style="padding:10px; font-size:20px; text-align:center;"| Support Tools & Quick Links
+| style="padding:20px;width:20%;" | [https://chat.adcompsystems.com/ {{#fas:comment fa-3x}}<br />'''Chatwoot ''']
+| style="padding:20px;width:20%;" | [https://adcomp.tx.3cx.us/ {{#fas:phone fa-3x}}<br />'''3cx ''']
+| style="padding: 20px;width:20%;" | [https://rfs.adcompsystems.com/WebInterface/login.html#/ {{#fas:folder-tree fa-3x}}<br />'''RFS ''']
+| style="padding: 20px;width:20%;" | [https://adcomp.screenconnect.com/Login?ReturnUrl=%2fHost&Reason=3#Access/JACK {{#fas:tablet-screen-button fa-3x}}<br />'''Screen Connect ''']
+| style="padding: 20px;width:20%;" | [https://hq.adcomp.us/tickets/ {{#fab:redhat fa-3x}}<br />'''HQ ''']
 |-
-| style="padding: 50px 10px;" | [https://hq.adcomp.us/tickets/ '''🎟️ HQ ''']
+| colspan=2 style="padding: 20px;" | [https://4.municipal.cc/adcomp/DashBoard.aspx {{#fas:chart-column fa-3x}}<br />'''Central Reports ''']
-| style="padding:50px 10px;" | [https://adcomp.screenconnect.com/Login?ReturnUrl=%2fHost&Reason=3#Access/JACK '''💻 Screen Connect ''']
+| style="padding: 20px;" | [https://mail.google.com/chat/ {{#fas:comment-dots fa-3x}}<br />'''Google Chat ''']
-| style="padding:50px 10px;" | [https://4.municipal.cc/adcomp/DashBoard.aspx '''📊 Central Reports ''']
+| style="padding: 20px;" | [https://forms.gle/tWe4csM9VP3Wvf1m6 {{#fas:quote-right fa-3x}}<br />'''Quote Request Form ''']
-| style="padding:50px 10px;" | [https://chat.adcompsystems.com/ '''💬 Chatwoot (Live Support Chat)''']
+| style="padding: 20px;" | [https://forms.gle/iStuE1NuEZbDhuSj7 {{#fas:truck fa-3x}}<br />'''Shipping Tracker Form ''']
 |-
-| style="padding:50px 10px;" | [https://forms.gle/tWe4csM9VP3Wvf1m6 '''📋 Quote Request Form''']
+| style="padding: 20px;" | [https://docs.google.com/spreadsheets/d/1-3iW3R56tmRxqElohTwcCcZdSQQvEf2AeQQbmxmXSFs/edit?usp=sharing {{#fab:nfc-directional fa-3x}}<br />'''Temp Project Tracker ''']
-| style="padding:50px 10px;" | [https://forms.gle/iStuE1NuEZbDhuSj7 '''📦 Shipping Tracker''']
+| style="padding: 20px;" | [https://docs.google.com/spreadsheets/d/1-3iW3R56tmRxqElohTwcCcZdSQQvEf2AeQQbmxmXSFs/edit?usp=sharing {{#fas:credit-card fa-3x}}<br />'''CC Grid ''']
-| style="padding:50px 10px;" | [https://rfs.adcompsystems.com/WebInterface/login.html#/ '''📁 RFS ''']
+| colspan=2 style="padding: 20px;" | [https://drive.google.com/drive/folders/1N8aQP5vCaa-S7z5KmrIxuGaubZQ3j8Cy {{#fab:google-drive fa-3x}}<br />'''Support Team Shortcuts ''']
-| style="padding:50px 10px;" | [https://docs.google.com/spreadsheets/d/1JVjEYYcqrZa9oLeMW75c9Tlm9eK_ONme-OTECXTx-iE/edit?gid=563132367#gid=563132367 '''📜 All Projects v2 ''']
+| style="padding: 20px;" | [https://docs.google.com/spreadsheets/d/1JVjEYYcqrZa9oLeMW75c9Tlm9eK_ONme-OTECXTx-iE/edit?gid=563132367#gid=563132367 {{#fas:xmarks-lines fa-3x}}<br />'''All Projects v2 ''']
-|-
-| colspan="4" style="padding:50px 10px;" | [https://drive.google.com/drive/folders/1N8aQP5vCaa-S7z5KmrIxuGaubZQ3j8Cy '''📂 Support Team Shortcuts ''']
 |}
+<div style="width:50%;min-width:400px;float:left;">
+<div class="plainlinks">
+== Quick Links ==
+: [[:Project:Hardware| {{#fas:print}}  Hardware ]] – Find & troubleshoot hardware
+: [[:Project:Software| {{#fas:table-columns}}  Software ]] – Guides & software tools
+: [[:Category:PRJ_Project| {{#fas:tree-city}}  Projects ]] – Cities & customer accounts
+: [[:Category:WIKI_Documents| {{#fas:book}}  Documentation ]] – User guides & knowledge base
+: [[:Category:FAQ| {{#fas:circle-question}}  FAQ ]] – Common questions & solutions
+</div>
+</div>
+<div style="width:50%;min-width:400px;float:left;">
+<div class="plainlinks">
-== 📂 Quick Links ==
+== Quick Actions ==
+* [https://supportwiki.adcompsystems.com/index.php/Special:FormStart?form=WIKI_Documents&page_name= Add New Guide]
-* 🛠 **[[:Category:ADC Hardware|Category:Hardware]]** – Find & troubleshoot hardware
+* [https://supportwiki.adcompsystems.com/index.php/Special:FormStart?form=PRJ_Project&page_name= Add New City/Project]
-* 💾 **[[:Category:ADC Software|Category:Software]]** – Guides & software tools
+* [https://supportwiki.adcompsystems.com/index.php/Special:FormStart?form=PRJ_PaymentSource&page_name= Add New Payment Source]
-* 🏙️ **[[:Category:PRJ_Project]]** – Cities & customer accounts
+* [https://supportwiki.adcompsystems.com/index.php/Special:FormStart?form=ADC_Hardware&page_name= Add New Hardware]
-* 📄 **[[:Category:WIKI_Documents]]** – User guides & knowledge base
+* [https://supportwiki.adcompsystems.com/index.php/Report_a_Problem  Report A Problem]
-* ❓ **[[:Category:FAQ]]** – Common questions & solutions
+</div>
-* 📝 **[[Special:FormEdit/WIKI_Documents]]** – Add a new guide
+</div>
 ----
-== 🗓️ Daily Tasks & Notices ==
+<div style="width:100%;float:left;">
-{{#cargo_query:
-   tables=Daily_Tasks|fields=Task_Name, Task_Description, Assigned_To, Due_Date|format=table|order by=Due_Date ASC}}
-== 🚨 Important Updates ==
+== Most "Helpful" Pages ==
-{{Special:NewSection/User_Notices|Add a Notice}}
+{{Special:TopRatings/0/30}}
-----
+<div style="clear:both;"></div>
-== ⚡ Quick Actions ==
+== Common Troubleshooting Issues ==
+{| class="wikitable sortable plainlinks" style="width:2000px;max-width:100%;vertical-align:middle"
-* 📝 **[[Special:FormEdit/WIKI_Documents]] Add New Guide**
+! Title
-* 🏙️ **[[Special:FormEdit/PRJ_Project]] Add New City/Project**
+! Type
-* 💳 **[[Special:FormEdit/PRJ_PaymentSource]] Add New Payment Source**
+! Keywords
-* 🛠️ **[[Special:FormEdit/ADC_Hardware]] Add New Hardware**
+|{{#cargo_query: tables=WIKI_Documents
-* ❗ **[[Special:FormEdit/Issue_Reports]] Report a Problem**
+  | fields=_pageName=Page, Doc_Title=Title, Doc_Type=Type, Doc_Keywords=Keywords
+  | format=template
-----
+  | template=MainWikiDocumentRow
+  | order by=Doc_CreationDate desc
-== 🔄 Recently Updated ==
+  | named args=yes
-{{Special:RecentChanges}}
+}}
-----
+|}
+</div>
-== 🛠️ Common Troubleshooting Issues ==
-{{#cargo_query:
-   tables=WIKI_Documents|fields=Doc_Title, Doc_Type, Doc_LastUpdated|where=Doc_Type="Troubleshooting"|format=table|order by=Doc_LastUpdated DESC|limit=5}}
-*